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  Public Ticket #975654
video youtube aspect ratio missing
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Comments

  •  2
    esf started the conversation
    December 2, 2016 at 2:29pm

    Hello, 

    I am trying to put a video with youtube but i can not see the aspect ration 16/9 in the video setting. The video is still playing in 4/3 even i set on "force cover".

    Thank you for your help.

    ESF

  •  522
    Igor replied
    December 5, 2016 at 5:37pm

    Hi,

    can you tell me which version of Revolution slider do you have?

    Regards,
    Igor

  •  2
    esf replied
    December 5, 2016 at 5:44pm

    Hi, 

    Thank you for your reply. The version is : 4.7.4

    I bought it 2 days ago.

    Regards.

    Fabien

  •  522
    Igor replied
    December 6, 2016 at 1:05pm

    Hi,

    set slider configuration as the following


    Regards,
    Igor

  •  2
    esf replied
    December 6, 2016 at 2:32pm

    Hi, 

    Thank you. But it do not work this way (see attache file)

    In the past version of RS : 4.6.5 I can see the aspect ratio setting 16:9 (see attache file). Why this setting is not showing in the last version 4.7.4 ?

    Regards.

    Fabien


  •  522
    Igor replied
    December 6, 2016 at 4:05pm

    Hi,

    I don't know why it has been removed but in this version you should configure it as I suggested

    Regards,
    Igor

  •  2
    esf replied
    December 6, 2016 at 4:43pm

    Hi, 

    Thank you for your reply, but it still not works...

    See attache, screen shots : with the configuration you suggested and the result.

    Any options ?

    Regards 

    Fabien

  •  522
    Igor replied
    December 8, 2016 at 9:54am

    Hi,

    Please provide URL to your site and super admin login details so we can take a look and see what could be the issue

    Regards,
    Igor