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  Public Ticket #974916
Video layer on slider shows FULL SCREEN not available
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  •  2
    Jonathan started the conversation

    Please see the homepage slideshow has a video in one of the slides. recently the video now shows a Full Screen not available message. Do we need to install latest version of Unite Revolution SLider to fix this and is this a simple reinstall over the top and we wont lose any slides or settings?

    we are using version 2.2.8

    thanks

  •  521
    Igor replied

    Hi,

    if video shows the message that Full screen is not available then it just means that the owner of the video disabled that functionality in the video settings and I am afraid that there is nothing you can do about it to change it

    Regards,
    Igor

  •  2
    Jonathan replied

    Hi

    Thanks for the reply but if I embed that same video in a test file then full screen works fine so its only an issue when embedded in the slider?
    See it works fine here http://www.tlafitness.com/tla-video.php

  •  521
    Igor replied

    Please update your Revolution slider to the latest version which can be download from UniteCMS website

    Regards,
    Igor

  •  2
    Jonathan replied

    Thanks will do - can I just reinstall it over the top without losing sliders or settings?


    In meantime ive embdeed video here and linked to it from slide using an image


    http://www.tlafitness.com/home/welcome-video

  •  521
    Igor replied

    Hi,

    no, I am afraid that you can't just upgrade to the latest version of Revolution slider. You will have to recreate sliders because version 2.x and 4.x are not compatible

    Regards,
    Igor

  •  2
    Jonathan replied

    OK thank you for the confirmation :)

  •  521
    Igor replied

    No problem at all

    Regards,
    Igor