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  Public Ticket #874158
Unite Gallery Error : wrong bullet index 0
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  •  2
    Dollismine started the conversation

    Hi,

    On my website, when I try to consult on a smartphone, I have this error displayed :

    Unite Gallery Error : wrong bullet index 0 in file : undefined line undefined

    What is the problem please ?

    Thx

  •  493
    Igor replied

    Hi,

    please provide URL to you site and tell us which mobile device did you try to use when you encountered this issue

    Regards,
    Igor

  •  2
    Dollismine replied

    www.angeliquezrak.com

    The problem is present with all smartphone (Samsung Galaxy S3, S5, IPhone 5, HTC 500,...)

    It seems that the error comes under 768px width and smaller screen.


    (you can see some emulated smartphone here http://www.responsinator.com/?url=http%3A%2F%2Fwww.angeliquezrak.com%2F )

  •  493
    Igor replied

    Can you tell me which version of Unite gallery do you have?

    Please provide both super admin login details and FTP login details so our developers can check the issue and access files directly on your server

    Regards,
    Igor

  •   Dollismine replied privately
  •  2
    Dollismine replied

    Seems to be due to a jQuery conflict as I have this message :

    Unite Gallery Error: You have some jquery.js library include that comes after the gallery files js include.
    This include eliminates the gallery libraries, and make it not work.

    To fix it you can:
        1. In the Gallery Settings -> Troubleshooting set option: Put JS Includes To Body option to true. (tried this solution, problem is the same)
        2. Find the double jquery.js include and remove it. (

    I don't know how I can find "a double jquery.js". 

  •   Max replied privately
  •   Dollismine replied privately
  •  493
    Igor replied

    Hi,

    please find attached the same tool here in the ticket. Just install it and make sure that Joomla plugin which is installed is published

    Regards,
    Igor