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  Public Ticket #3581173
Instagram widget feed
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Comments

  • Gergely Kondor started the conversation

    Hi,

    We have refreshed the connection (removed and added again) with the instagram feed widget but still not working actually since last year November.

    This is very unprofessional and causing a lot of problem because we installed th plugin to our all landing pages and now we have to remove and add a new plugin or ... wait? But how many month, weeks, years yet?

    Please let me know.

    Thanks

  •  591
    Igor replied

    Hi,

    the issue with the Instagram widget is not because of us. Meta has changed some rules for the developers, and we waited for so long for them to approve our integration

    Our developers informed me that this should be resolved now

    Can you try to update the plugin and widget to the latest version and try to activate it?

    Regards,
    Igor

  • Gergely Kondor replied

    How many weeks yet?

  •  591
    Igor replied

    HI,

    what do you mean, how many weeks?

    I told you that you should try because the issue should be resolved now

    Regards,
    Igor

  • Gergely Kondor replied

    Hi, we updated the plugin but it is not possible to update the widget. how would you do that?

    We have created a new page with the widget but the page is blank and the old pages with the widget still not show the instagram feed.

    Thanks

  •  591
    Igor replied

    Hi,

    you can't update the widget directly

    You have to delete it first

    1738417200.png


    After that, install it again and all should be good

    Regards,
    Igor