You guarantee this on your website:"...will refund 100% of your money if you are unhappy..." To check out I am forced to withdraw from my rights as an EU citizan which is a real 14 days no questions refund. But the 30-day refund policy ist not the one of Unlimeted Elements, Studio Keren Aga LTD. The accepted conditions by placing the order are the ones of fremius EULA & terms of service. They are far away from "unhappy" and "no questions". I criticize this deception regarding the 30-day guarantee. But above all, it is not permitted in the EU to make the waiver of rights a condition for a sale. The only reason why I buy now is, because your product looks more trustworthy than freemius and I risk the price of a starter package in the confidence that I will upgrade later rather than seek a refund. Maybe you can mention in the FAQs that your 30-day guarantee overrules freemius and in fact extends the legal EU 14-day cooling-off period.
Please consider this as a suggestion from me. I am not asking for a detailed answer ;-)
I am sure you stick to your promises. But I am upset by the practice of freemius. Freemius is not a payment provider like stripe or paypal. As a selling platform it's the direct contractual partner. By placing the order a customer is forced to accept the text below.
Your company has those two marketing statements
Money Back Guarantee You are fully protected by our 100% Money Back Guarantee 30 day trial period.
Do you offer refunds? Yes we do! We stand behind the quality of our product and will refund 100% of your money if you are unhappy with the plugin. The refund time period is 30 days.
7. Refunds You are fully protected by our 100% Money Back Guarantee. If during the next 30 days you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money.
Here is "unhappy" no longer a reason for e refund. What criterias define "unusable"?
What if I find out that the addon just does not meet my personal requierements? Or maybe I want to test it and compare it, which is the nature of a trial period, and find out it is good but second best.
That's my point. Don't worry. I know 99% do not care about such details or can even get them, as long as in real life everything turns out fine. Don't worry I am optimistic.
My issue is, that you clarify without any doubt right under the pricing table, the license and maybe the in the process from freemius, that you guarantee a no questions or restrictions policy ... if that is the case, or adjust the marketing statements according to any other intended policy
Your submitted order is only an offer, and is subject to our acceptance of it ("Acceptance"). Acceptance only occurs at such time that we have done both of the following:
as applicable (depending on the type of Product), provided You with license key(s); and
unless the order is for an Trial, received full payment (as confirmed by us or our payment service provider) of the purchase price of your order through settlement of funds via your provided credit card or other payment method.
We may, without liability, reject Your order, or otherwise cancel Your order at any time and for any lawful reason prior to Acceptance (for example if we are unable to process or fulfill the order), and in such cases we will refund Your payment. Prior to Acceptance, an automatic e-mail acknowledgement of your order may be generated (but such acknowledgement does not constitute Acceptance of your order). FOLLOWING ACCEPTANCE, AN ORDER IS FINAL, NON-CANCELABLE, AND ORDER PAYMENTS ARE NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE FOLLOWING REFUND POLICY ("Vendor Refund Policy"), which is hereby incorporated into, and made a part of, this Agreement by reference:
If, during the first thirty (30) days following the Purchase date, You experience a defect that makes the Product's material functions unusable, and following Your cooperation with our support team we are unable to resolve it, then following Your request we will issue a full refund of the Purchase price. For clarity, any defect or lack of use arising from a conflict or incompatibility with a third party product, is not covered by this policy, and nor are missing Product features.
For the avoidance of doubt, the following do not constitute a Purchase that would entitle you to another refund right:
upgrading an existing Purchase – whether you are upgrading within the same plan (for example, purchasing additional license activations), upgrading from one plan to another plan (for example, from a 'Starter' account to a 'Professional' account), or upgrading to a different billing cycle (for example, from 'monthly' to 'annual'); or
purchasing a new additional license under a plan.
Notwithstanding the above, if You are purchasing a bundled offering of more than one Product (a "Bundled Offering"), then the Purchase plan terms and refund policy that specifically govern that Bundled Offering as a whole (the "Bundled Offering Terms") shall apply instead of the above-mentioned Vendor Refund Policy, as well as to the extent of any other conflict or inconsistency with a provision of this Agreement.
If You subscribed for a free Trial, Freemius may (but shall not be obligated to) send You an email two (2) or more days prior to the expiration of the Trial Period, giving You the opportunity to make a Purchase of the Product. If You subscribed for a Trial with a payment method (a "Paid Trial"), then:
Freemius may (but shall not be obligated to) send You an email reminder of the upcoming payment two (2) or more days prior to the expiration of the Trial Period. You acknowledge that such a reminder would only be a courtesy, and You alone are responsible for taking any action before a payment takes effect.
In the case of 'monthly' or 'annual' Paid Trials: if (per the instructions in the reminder email) You fail to cancel the Trial prior to its expiration, the Trial shall convert to a paid Subscription License, and You will be charged the Fees (defined below) for the initial Purchase Term.
In the case of a 'lifetime' Paid Trial: You are deemed to have purchased a Lifetime License, and, subject to the Vendor Refund Policy, You will not be charged the Fees until the expiration of the Trial Period.
For the purposes of determining Refund eligibility under a Trial, the period stated in the applicable Vendor Refund Policy shall be deemed to begin on the first day of the Trial Period.
You guarantee this on your website:"...will refund 100% of your money if you are unhappy..."
To check out I am forced to withdraw from my rights as an EU citizan which is a real 14 days no questions refund. But the 30-day refund policy ist not the one of Unlimeted Elements, Studio Keren Aga LTD. The accepted conditions by placing the order are the ones of fremius EULA & terms of service.
They are far away from "unhappy" and "no questions".
I criticize this deception regarding the 30-day guarantee. But above all, it is not permitted in the EU to make the waiver of rights a condition for a sale.
The only reason why I buy now is, because your product looks more trustworthy than freemius and I risk the price of a starter package in the confidence that I will upgrade later rather than seek a refund.
Maybe you can mention in the FAQs that your 30-day guarantee overrules freemius and in fact extends the legal EU 14-day cooling-off period.
Attached files: freemius-vs-eu-rights.JPG
Hi Jürgen
I dont understand you are asking for a refund ?
i cant find any user with your email [email protected]
if you need a refund send me the email of the account and i will refund you also if its over the 30 days. its not an issue.
freemius is a platform for selling they don't decide if to refund or not.
its like stripe or Paypal its just a gateway
the decision to refund is from the author of the plugin.
Hi Amid,
Please consider this as a suggestion from me. I am not asking for a detailed answer ;-)
I am sure you stick to your promises.
But I am upset by the practice of freemius.
Freemius is not a payment provider like stripe or paypal.
As a selling platform it's the direct contractual partner.
By placing the order a customer is forced to accept the text below.
Your company has those two marketing statements
Money Back Guarantee
You are fully protected by our 100% Money Back Guarantee 30 day trial period.
Do you offer refunds?
Yes we do! We stand behind the quality of our product and will refund 100% of your money if you are unhappy with the plugin. The refund time period is 30 days.
But they are not a document for a guarantee from Keren Aga LTD as this is:
https://unlimited-elements.com/license/
7. Refunds
You are fully protected by our 100% Money Back Guarantee. If during the next 30 days you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money.
Here is "unhappy" no longer a reason for e refund. What criterias define "unusable"?
What if I find out that the addon just does not meet my personal requierements?
Or maybe I want to test it and compare it, which is the nature of a trial period, and find out it is good but second best.
That's my point. Don't worry. I know 99% do not care about such details or can even get them, as long as in real life everything turns out fine.
Don't worry I am optimistic.
My issue is, that you clarify without any doubt right under the pricing table, the license and maybe the in the process from freemius, that you guarantee a no questions or restrictions policy ... if that is the case,
or adjust the marketing statements according to any other intended policy
https://freemius.com/plugin/4036/unlimited-elements-for-elementor/legal/eula/#eula
Your submitted order is only an offer, and is subject to our acceptance of it ("Acceptance"). Acceptance only occurs at such time that we have done both of the following:
We may, without liability, reject Your order, or otherwise cancel Your order at any time and for any lawful reason prior to Acceptance (for example if we are unable to process or fulfill the order), and in such cases we will refund Your payment. Prior to Acceptance, an automatic e-mail acknowledgement of your order may be generated (but such acknowledgement does not constitute Acceptance of your order). FOLLOWING ACCEPTANCE, AN ORDER IS FINAL, NON-CANCELABLE, AND ORDER PAYMENTS ARE NON-REFUNDABLE, EXCEPT AS SPECIFIED IN THE FOLLOWING REFUND POLICY ("Vendor Refund Policy"), which is hereby incorporated into, and made a part of, this Agreement by reference:
If, during the first thirty (30) days following the Purchase date, You experience a defect that makes the Product's material functions unusable, and following Your cooperation with our support team we are unable to resolve it, then following Your request we will issue a full refund of the Purchase price. For clarity, any defect or lack of use arising from a conflict or incompatibility with a third party product, is not covered by this policy, and nor are missing Product features.
For the avoidance of doubt, the following do not constitute a Purchase that would entitle you to another refund right:
Notwithstanding the above, if You are purchasing a bundled offering of more than one Product (a "Bundled Offering"), then the Purchase plan terms and refund policy that specifically govern that Bundled Offering as a whole (the "Bundled Offering Terms") shall apply instead of the above-mentioned Vendor Refund Policy, as well as to the extent of any other conflict or inconsistency with a provision of this Agreement.
If You subscribed for a free Trial, Freemius may (but shall not be obligated to) send You an email two (2) or more days prior to the expiration of the Trial Period, giving You the opportunity to make a Purchase of the Product. If You subscribed for a Trial with a payment method (a "Paid Trial"), then:
For the purposes of determining Refund eligibility under a Trial, the period stated in the applicable Vendor Refund Policy shall be deemed to begin on the first day of the Trial Period.
to be honest u are the first person to write to me about this I really don’t know what to say or do. If you need help I am here bro 💪
😂
Close it!