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  Public Ticket #352839
Blank white screen after update
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Comments

  • Warren started the conversation

    I just updated to the latest Revolution Slider and I now have a blank white screen when accessing from the admin area. We are getting a "Ajax Error" when editing slides so I updated to the latest and now I get a blank white screen.

    Latest Joomla v3.3.6

  •  978
    Amit replied

    please give me link and backend access 

  • Warren replied

    Below is the login.

    Please first go to the revolution slider and try to edit one of the slides. You will notice the "AJAX Error" when saving.
    This is our main issue.

    Then we tried updating to the latest to possibly solve the AJAX error but only got a blank screen.

    This site is running on an IIS windows server, we do not have the AJAX Error issue on our Apache build server, however, we do have the blank screen update on the Apache server. Our IT department just took over the site loading onto their servers, which unfortunately are Windows servers. I tried to convince them to go with linux, but they are very stubborn. So, hopefully you can help locate the problem so we can continue to use Revolution slider.

    http://12.10.3.123/administrator
    un: Unitecms
    pw: A2#b469

    Thanks,
    woj

  •  978
    Amit replied

    i get this message when opening the link 

    Web Page Blocked!

    The page cannot be displayed. Please contact the administrator for additional information.

    ID: 20000028
    Client IP: 79.183.147.88


  • Warren replied

    Please try again now. We added your IP address to the firewall.

  •  978
    Amit replied

    hi i dont have a one ip i guess it changes everyday 

    can  u open it for all israel ?

    Web Page Blocked!

    The page cannot be displayed. Please contact the administrator for additional information.

    ID: 20000028
    Client IP: 62.90.215.221


  • Warren replied

    Can you try today. We added the new IP address, if it's different, let me know and we'll add the IP address right away so you can get in.

  •  978
    Amit replied

    the problem is that we check support only once a day . 

    btw now i get a diffrent error 

    Your location (IL) has been blacklisted.

    even if i check immediadly after you open it i might need to forward the ticket to diffrent support superior . 

    can u open it for all our country for two days so we can help you ?


  • Warren replied

    OK, Try it now. My IT guys have opened up for Israel until end of day Friday.

    Let me know if you are able to get in.

  •  978
    Amit replied

    i still get this message 

    Your location (IL) has been blacklisted.


  • Warren replied

    Please try now. I forgot about RS firewall inside Joomla.

    I have opened up Israel.

  •   Max replied privately
  • Warren replied

    Yes, we still receive the "Ajax" error when editing slides.

    Are you editing, or creating a slide.

  • Warren replied

    Also did you try to update without getting the blank screen.

    When we update, all we get is a blank screen and have to reload the old version.

  • Warren replied

    OK, after a little more testing, we found that by adding out IP addresses to the whitelist in RS firewall allowed us to edit the slider without that Ajax error. So there must have been a conflict with RS Firewall.

    However, I tried to install the latest 4.6.5 b1 version and it still producing a blank screen when entering the admin/revolution slider menu. So I, reloaded the 4.5.95 b4 version and it's back online.

  •   Max replied privately
  • Warren replied

    We'll just continue to run this older version until we need to upgrade.

    Thanks again

  •  602
    Max replied

    ok. cool. good luck.