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  Public Ticket #3405172
Logo Marquee loading lag
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Comments

  •  1
    Mona started the conversation

    Hello,

    I have incorporated Logo Marquee with 9 logos, with Autoplay Hover Pause activated, 12 margin between items, speed of 5000. This was working fine up until around 2 weeks ago. Now whenever I visit the page of the site my 9 logos appear, the rotation starts on time, but from the 2nd logo and the next 5-7 show up as loading circles, then all load at the same time. I have tried this with similar results in chrome, edge and firefox, on different internets and devices.

    Has anyone else experienced this? Link to page here.

  •   Max replied privately
  •   Mona replied privately
  •  390
    Denys replied

    Hello Milad, I can answer your questions if you may.

    First of all, you're right, you can upload the plugin through 'Add new' button on the plugins page. After that you can just follow the instructions and click "Replace plugin with uploaded". You don't have to do anything with your widgets, all the settings will remain. And this version won't clash with your existing version.

    After updating the plugin your Logo Carousel widget should work without any issues.

    If you still have questions please feel free to write me back.

  •  1
    Mona replied

    Hi Denys,

    Thanks for your response. I have replaced the plugin with the one Max provided. The Logo Marquee is still having the same loading issue.

    What else can I try?

  •  390
    Denys replied

    Hi Milad,

    you're right, I see that the issue still remains. Would you mind providing us admin access to your website so I could check what causes the issue from inside?

  •   Mona replied privately
  •  390
    Denys replied

    Yes, it's totally secure. By the way, I think you can create an admin access without email. But if you still need email: [email protected]

  •   Mona replied privately
  •  390
    Denys replied

    Hi, Milad , I'm happy to inform that I maneged to fix Logo Carousel, it is now working as it should. Basically we added support to Autoptimize plugin that you have on your website.

    Thank you for the admin access, it helped a lot.

    Please tell me if you can see that issue is fixed now: https://nexotechgroup.com/certifications/ 

  •   Mona replied privately
  •  390
    Denys replied

    Great, I'm glad I could help.

    All out future plugin version updates will have this fix / support of Autoptimize plugin. You can continue updating those plugins (but be aware that current version of Unlimited Elements does not have the fix yet - you have some sort of early access. UE plugin will be updated in a few days, so if any new version update of our plugin will release you can update it freely).

    You can also change any settings you want in Autoptimize plugin or our plugin, this will not affect the fix.

    And yes, you can remove the account you setup for us.

    Please let me know if you still have questions

  •   Mona replied privately
  •  390
    Denys replied

    Please keep 1.5.74 version untill next update, unfortunately we didn't make it in the 1.5.75 version 

  •  390
    Denys replied

    Anyway, if you accidentely update it or you have other questions please feel free to contact us anytime.

    We would appreciate if you'll find a couple minutes to give us a small feedback here: https://wordpress.org/support/plugin/unlimited-elements-for-elementor/reviews/?filter=5 

    Thank you Milad!