I updated multiple plugins and the Wordpress core on my client's website (https://allchildren.org/).

There are two sections on the homepage that use Unlimited Addons that are now broken. The Our Projects and Our Voice sections. They just show the short code code. 

I installed the jquery plugin but that did not help. I thought the Unlimited Addon plugin was out of date so I purchased a new license but I already have v 1.0.42 installed.

Please look into this issue and let me know why the plugin is no longer working.

I can give you admin access to the WordPress site if it would help.

Thanks

Jeff Klein

I increased the memory on the server to 512. The error message in the admin is no longer displaying.

The widgets on the homepage are still not working.

What do I need to do next?

Thanks

Any update on this? Please let me know as the website homepage is still messed up.

If you edit the page in WP Bakery Builder, the widgets display correctly. 

In the browser on the live site, however, they do not. The shortcode is gone but I now see large blank spaces.

Thank you.

I tried adding both widgets again to the homepage. The same thing is happening. The widgets show in the editor but not on the live site.

Please let me know why this is not working.

Let me know if you have any questions.

Thanks for your help.

The two widgets I am trying to add are the color carousel and the side carousel.

If you view the homepage from the WordPress admin (edit with Bakery Builder), you will see the widgets on the page.

If you view the page on the live site, they do not display and the page is messed up. Lots of empty space.

I tried deactivating the quad menu plugin and it does not change anything.

The carousels still do not appear on the homepage.

I went through and deactivated all of the plugins, one at a time, and nothing changes. The carousels still do not appear in the homepage.

Thanks. Where do I make this update? In what file?

How do I remove it so it will load from WordPress?

I don't know how to remove it. Please provide instructions or remove it yourself so I can get this working.

Thank you for your help,