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  Public Ticket #2877190
getURIContents Request Failed
Closed

Comments

  • Patricia Czychun started the conversation

    I am unable to install elements.  I receive the following message "getURIContents Request Failed".  Wordpress and plugin are up to date.  I am using Elementor Pro. I have a Pro License installed and active. I need it fixed as it has been almost 2 days and the time that I had to evaluate whether this plugin suits my client's purpose is way over the deadline.  Please help as I really think it could be a good fit if resolved.


  •  1,194
    Amit replied

    Please attach link and backend access so an expert can login and debug the issue. 


  •   Max replied privately
  •   Patricia Czychun replied privately
  •  1,194
    Amit replied

    ok once he opens the firewall the catalog will work for you 


  • Patricia Czychun replied

    Hello Amit,  This is the reply from my host.  

    They’re likely blocked because their servers are sitting in the same IP block as known compromised servers.  We’ve been dealing with wave after wave of hacked servers (or hacker servers) relentlessly slamming sites and have been forced to block large groups of IP addresses in the firewalls.

     

    I just need a range of ip addresses from them and we can let them thru.


  •   Max replied privately
  •   Patricia Czychun replied privately
  •   Max replied privately