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  Public Ticket #270089
Video not Working
Closed

Comments

  • Ken started the conversation

    I cannot upload a video to the slider.  It will not recognize the video ID. For example, here is a valid video ID and it fails both as a layer or as a slide: V8ygktyN0aI

    I don't know what version I have but it looks different from the tutorials on this site.  It came w/ my Joomfx template.  Any thoughts?  How can I check my version? Do I have some free dummed-down version?  The video options are available to me.  

    Thanks in advance.

  •  902
    Max replied

    Hi, you an see the version of the slider on the bottom of any page in the slider admin. 

    please make sure you have the latest (4.5.95 b4), if not, please download it from unitecms.net website, if do, please give your joomla admin url and admin access, I'll take a look. 

  • Ken replied

    I have version 2.2.8.  Do I need to buy the upgrade?  Like I said it came w/ my Joomfx template so I'm not sure if I have the free version.  I do not see a download or update from w/in Joomla.  If I do upgrade, will all my slides still work or will I need to recreate them?  Also, will making this response private encrypt the message in case passwords are sent?  Thanks.

    Ken

  •  902
    Max replied

    Hi, you can send passwords via private messages, no problem with that. 

    The new version of the slider is not compatible with the old one. You'll need to recreate the slides. You can buy the slider from unitecms.net website. 

  • Ken replied

    Thanks.  Will I be able to keep the old version while I work on the new or will it wipe out the old and force me to recreate everything right after install?

  •  902
    Max replied

    Hi, you can keep the old, the new will create new folder with new db tables, the old one will remain.