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  Public Ticket #2668843
Error Message When Updating
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Comments

  • Tim started the conversation
    January 23, 2021 at 5:11pm

    When I try to update the slider the following error message occurs:  

    Error

    Failed to extract file: index.php_option_com_unitecp_task_download_name_unite-revolution-slider

    Is this common and is there a workaround?

  •  752
    Igor replied
    January 26, 2021 at 8:22am

    Hi,

    to be honest, I have never seen this message before

    Can you tell me which version of Revolution slider do you have on your site and which version of installation packaged are you trying to install?

    Regards,
    Igor

  • Tim replied
    January 27, 2021 at 5:26am

    Hi Igor,

    We have Unite Slider 5.0.8 installed and we're trying to update to 5.0.16.  It appears .8 is not compatible with PHP 7.2 or higher.

    Thanks!

  •  752
    Igor replied
    January 27, 2021 at 8:21am

    Hi,

    Unite slider for sure works correctly with PHP 7.2 or higher

    For example, I am using it on my test site with PHP 7.4

    5804411666.png

    You are probably missing some PHP modules

    Regards,
    Igor

  • Tim replied
    January 27, 2021 at 10:21pm

    This was just a guess.  Whenever I select PHP 7.1 in cPanel the slider starts working again.

    Any ideas?

    Tim

  •  752
    Igor replied
    January 27, 2021 at 10:57pm

    Hi,

    as I said already. You are probably missing some PHP modules in version 7.2

    Compare which modules you have for version 7.1 and 7.2 and you will for sure see the difference

    Regards,
    Igor

  • Tim replied
    February 1, 2021 at 9:13pm

    Here is what my system information says which doesn't seem to be much different:

    2047855188.png
  •  752
    Igor replied
    February 2, 2021 at 5:46am

    Hi,

    this is not PHP info that you should look

    You have to check PHP modules on a server level in your server control panel

    Regards,
    Igor