Okay
  Public Ticket #2548779
Not Working
Closed

Comments

  • Mark Haven started the conversation

    Hi guys,

    I tried downloading your unlimited widget. I trued the "double lines button" but it doesn't seem to be working.

    It shows an error when the page loads, plus the button doesn't appear at all. 

    Any idea why?

    Best,

    Mark

  •  1,175
    Amit replied

    can u attach a screenshot ?

  • Mark Haven replied

    It's very troublesome.

    I would love for this to work.

    I've made a video for you: https://share.vidyard.com/watch/dMy6Nr8CCgPXLh6rqFnMEs?

    When I try to upload a Elementor page with a Multi Line Button widget, it gives a Error 500 and the Live Page goes out of whack.

    Can you please help?

    Best,

    Mark

  • Mark Haven replied

    I'm testing this on the staging site, with all plugin deactivated and using Elementor Hello theme.

    The error doesn't show up, but the button doesn't appear.

    See here: https://staging-soundmasters.kinsta.cloud/vb-nvbghjghfjghj/

  •   Max replied privately
  •   Max replied privately
  •   Mark Haven replied privately
  • Mark Haven replied

    Any news on this guys?

  •  909
    Max replied

    HI, sorry for the delay. I've been trying to enable some debugging so I could know the error, but in your site it doesn't worksfrown.png for some reason. so I've tried to use all in one migration plugin, in order to check it in my local where the debugging is enabled, but your hosting blocks it.

    https://screenrec.com/share/wujc3tml1A

    could you please install it somehow, so I could check what is the error? 


  • Mark Haven replied

    Hi Max.

    Unfortunately Kinsta blocks certain plugins, so I don't have the power to install it.

    Can we try to work this out on the actual website, or even better, I can setup a staging environment for you and you can run the tests there?

    Thank you so much.

    Best,

    Mark

  •   Max replied privately
  • Mark Haven replied

    Yes, I can.

    Can you work on the staging environment?

    -Mark

  •   Max replied privately