Comments Marcus started the conversationJuly 13, 2020 at 12:31pmHi!I have added a video gallery and it exists in backend but won't show up on the page. Can't see why. See attached files for screenshots of what I have done.Marcus repliedJuly 15, 2020 at 1:48pmHello? 1,173Amit repliedJuly 16, 2020 at 9:03amdo other widgets from our pack show up?do you have and seo or css optimizing plugins. in some cases they can mess the code. i would turn them off and clear cache to see if it helps. Marcus repliedJuly 16, 2020 at 9:53amSome widgets work, some does not. It seems that only the gallery ones do not work, both photo and video. Other things like team members work.Marcus repliedJuly 16, 2020 at 8:51pmTried removing all possible plugins that may affect + cleared cache. Issue is still there.Marcus repliedJuly 21, 2020 at 2:44pmHello? You guys need to get better at your support. It's been 5 days... 1,173Amit repliedJuly 21, 2020 at 2:53pmHi Marcus i am sorry i dont know what could be the problem. Maybe some conflict with your theme. you can request a refund at this link:https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Sign in to reply ...
Hi!
I have added a video gallery and it exists in backend but won't show up on the page. Can't see why. See attached files for screenshots of what I have done.
Hello?
do other widgets from our pack show up?
do you have and seo or css optimizing plugins. in some cases they can mess the code. i would turn them off and clear cache to see if it helps.
Some widgets work, some does not. It seems that only the gallery ones do not work, both photo and video. Other things like team members work.
Tried removing all possible plugins that may affect + cleared cache. Issue is still there.
Hello? You guys need to get better at your support. It's been 5 days...
Hi Marcus i am sorry i dont know what could be the problem.
Maybe some conflict with your theme.
you can request a refund at this link:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-