Okay
  Public Ticket #234979
The background image does not fill the screen on Tablet
Closed

Comments

  • Ola started the conversation

    I set my banner to be full width. This works OK on desktop browsers however on android browser the  background image does not fill the screen. There is a white gap on the right. This in on a live site, please may I have solution quickly before my client notices this. Many thanks 

    This is the version of the revolution slider 4.3.8 b5


  •  1,192
    Amit replied

    please provide a print screen of this. 

    did you purchase the slider within a template our sepratly. 

  • Ola replied

    Hello Amit, 

    Sorry for the late response.

    I purchased the slider separate. Did you try this on a tablet?

  •  1,192
    Amit replied

    you did not provide a print screen :(

  • Ola replied

    Here is the screen shot.

  • Ola replied

    As I mentioned this is on android phone and tablet.

  •  948
    Max replied

    Hi, right now I don't have android browser, so It's hard from me to check. 

    Please give me ftp access, I'll crate test.php file, isolate the slider there and we'll check if it's slider or template blame. I think it's something on the template. 

  •   Ola replied privately
  •  948
    Max replied

    Hi, do you sure this is a right ftp? 

    I have crated a test.php file, and I can't see it in the web.

    http://screencast.com/t/5ztXQo6OqX

    http://schools-expo.com/test.php

    I see view not found screen when it should show me the test.php file. 

    http://screencast.com/t/bva0dy9Z

    Please check it out. In the test.php file there is an isolated version. 

  •   Ola replied privately
  • Ola replied

    I've copied the test.php into the right location

  •  948
    Max replied

    Hi, so the test.php file is working and it showing the slider. Could you please check this link in tablet 

    http://schools-expo.com/test.php

    if it looks good. If do, there is something in the website that making the slider background look bad in tablet, and we have to dig out trying to understand why. 

  • Ola replied

    The test file works ok on the mobile then it must be some issue with the template

  •  948
    Max replied

    I think the issue is that the top menu is not responsive (it does not change size when the website changing size). Please try to make it responsive and check if it's help.