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  Public Ticket #2225655
RE: slides only work on mobile device
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  • Simon started the conversation

    Hello there my slide only work with mobile device when I go on my PC slide does not work. I had renamed my slider png images and that's when it stopped working I have the lates version of joomla which I updated 2 days days ago not sure if thats part of the problem. But my slides on work on mobile phone but not on PC

  •  751
    Igor replied

    Hi,

    can you tell me which version of extension do you have

    Regards,
    Igor

  • Simon replied

    i have unite revolution 2 and the latest joomla update I did 2 days ago after not login into joomla for 4 yrs

  •  751
    Igor replied

    Hi,

    Please update your Unite slider to the latest version which can be download from UniteCMS website

    Regards,
    Igor

  • Simon replied

    ok ill do that but unite I see the unite is $29 do I have to buy that or I need a update if so can  you send a link?,  but in the mean time, I renamed my png image files for the slider used on the welcome homepage and thats when they stopped working on my desktop but work on my mobile phone! 

  •  751
    Igor replied

    Hi,

    if you don't have a valid subscription, then you will have to purchase a new one in order to download the latest version of the slider

    I am sorry but we can't debug old version of extensions. We don't support old version any more so please do the update first and then, in case of the issues, we will take a look

    Thank you for understanding!

    Regards,
    Igor

  • Simon replied

    I went into my slider component or module and selected the images again because it had kept the old names when I renamed problem solved no need to purchase unite thanks for your help

  •  751
    Igor replied

    Hi,

    OK. I am glad that you managed to solve your problem

    Regards,
    Igor