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  Public Ticket #2179340
Problems with Slider height/width
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  • Holger Kraft started the conversation

    Hello Support-Team,

    when I call my side with maximized browser and I make the browser window smaller, the unite slider changes it's width and height. (ok.jpg)

    When I call the side with this small bowser screen again, something went wrong (wrong.jpg). Resizing the browser-screen doen't change anything. If I call the side on a mobile I get the same wrong output of the site.

    Any suggestion, what the problem is?

    Regards

    Holger

    Attached files:  settings.jpg
      OK.jpg
      wrong.jpg

  •  215
    Igor replied

    Hi,

    do you have any kind of caching enabled on the site?

    Regards,
    Igor

  • Holger Kraft replied

    No, caching is deactivated

  •  215
    Igor replied

    Hi,

    which browser are you using? I tried to replicate the issue but it is working form me all the time correctly

    Regards,
    Igor

  • Holger Kraft replied

    Sorry,

    I changed the component because I have to shown the customer the site. I changed it back to unite slider now.
    I use firefox 69.0.2. But same behaviour oin chrome  77.0.3865.90.

    Do the following: call the url - anything is fine. Make the browser smaller (like on a mobile) and click on the intersport logo or f5 - after that, the slider is wrong. 

    Regards

    Holger

  •  215
    Igor replied

    Hi,

    Please provide URL to your site and super admin login details so we can take a look and see what could be the issue

    Regards,
    Igor

  •   Holger Kraft replied privately
  • Holger Kraft replied

    Did you receive the private message?

  •  215
    Igor replied

    Hi,

    if you set slider to be full width, you will have the desired effect.

    4195315783.png

    I am afraid that auto responsive view is working the way you see it. You can only try to set your slide height to some different grid height value if you want to use auto responsive

    Regards,
    Igor