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  Public Ticket #1996539
Tech support
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  • Scott Harris started the conversation
    May 2, 2019 at 4:09pm

     I have Unite Gallery on my Joomla 3.9.5 website (PHP 7, mysqli, etc.).  I have the most recent version of Unite Gallery loaded.  The component is failing when I try to upload new images.  It appears to upload, but then I get a error 500.  See attached.

     I checked to see max PHP file uploads and I'm at 128MB, so it should be ok.  Please help, as I just renewed my subscription.

  •  751
    Igor replied
    May 2, 2019 at 5:59pm

    Hi,

    please set Error reporting in the Joomla global configuration to the Level Maximum and report back PHP error message that you should see on the website

    Regards,
    Igor

  • Scott Harris replied
    May 3, 2019 at 12:08pm

    Here is the error reporting for the page when I try to upload new images:

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 16384 bytes) in /home/catoct6/www30/administrator/components/com_unite_gallery/assets/lib/simpleimage.php on line 37

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in /home/catoct6/www30/libraries/vendor/joomla/registry/src/Registry.php on line 89

  •  751
    Igor replied
    May 3, 2019 at 4:53pm

    Hi,

    as you can see, you have a problem with the memory assigned to the PHP on your website. Try to increase memory in your php.ini file

    Regards,
    Igor

  • Scott Harris replied
    May 3, 2019 at 6:43pm

    Thank you.  This fixed the problem.

  •  751
    Igor replied
    May 3, 2019 at 7:14pm

    Hi,

    no problem at all. Glad I could help

    Regards,
    Igor