Okay
  Public Ticket #1764495
Mail KO
Open

Comments

  • Jimmy Pierre started the conversation

    Hi,

    In General Settings, filled in Admin Email - Send To : dpoaas@cisware.com

    When I test the form, I click on send and I get:

    Error Occured!

    Cheers,

    Jimmy

  •   Max replied privately
  • Jimmy Pierre replied

    Shalom Max,

    Did you have a chance to check this out please?

    Have a great day!

    Cheers,

    Jimmy

  •   Max replied privately
  •   Max replied privately
  • Jimmy Pierre replied

    Hey Max,

    Thanks for doing this. I have updated accordingly.

    Now, it's saying:
    Can't send form: the email could not send. Please check that your server can send emails

    A bit strange as Blox works fine for WP (same server/host) on https://blox-page-builder.online/journee-mensuelle-du-logiciel-libre/   

    -----Original Message-----
    From: WordPress [mailto:wordpress@blox-page-builder.online]
    Sent: 02 November 2018 12:01
    To: info@nui.fr
    Subject: Email from your website

     

    Coordonnées du visiteur: <br>

    NOM Prénom: <b> Pierre Jimmy </b> <br>

    Email: <b> jimmypierre.rouen.france@gmail.com </b> <br>

    Cheers,

    Jimmy

  • Jimmy Pierre replied

    PS. Here is the Internet Header:

    Return-Path: <ciswarec@ams-node3.websitehostserver.net>
    Delivered-To: jpierre@nui.fr
    Received: from ams-node3.websitehostserver.net
        by ams-node3.websitehostserver.net with LMTP id qKb3CWou3FsBPRkA99hadg
        for <jpierre@nui.fr>; Fri, 02 Nov 2018 06:00:58 -0500
    Return-path: <ciswarec@ams-node3.websitehostserver.net>
    Envelope-to: info@nui.fr
    Delivery-date: Fri, 02 Nov 2018 06:00:58 -0500
    Received: from ciswarec by ams-node3.websitehostserver.net with local (Exim 4.91)
        (envelope-from <ciswarec@ams-node3.websitehostserver.net>)
        id 1gIXCE-0070st-3i
        for info@nui.fr; Fri, 02 Nov 2018 06:00:58 -0500
    To: info@nui.fr
    Subject: Email from your website
    X-PHP-Script: blox-page-builder.online/wp-admin/admin-ajax.php for 90.23.130.201, 90.23.130.201
    X-PHP-Filename: /home/ciswarec/public_html/blox-page-builder.online/wp-admin/admin-ajax.php REMOTE_ADDR: 90.23.130.201
    Date: Fri, 2 Nov 2018 11:00:58 +0000
    From: WordPress <wordpress@blox-page-builder.online>
    Message-ID: <9d7d90e79939401712c862b5898c6252@blox-page-builder.online>
    X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8
    Content-Transfer-Encoding: 8bit


  •   Max replied privately
  •   Jimmy Pierre replied privately
  •   Max replied privately
  • Jimmy Pierre replied

    Hello Max,

    Thanks for your help.

    I have updated and now the error is:

    Fatal error: Class 'Twig_Node_Expression_Call' not found in /home/ciswarec/public_html/dpoaas.fr/blox-plugin/admin/inc_php/framework/Twig/Node/Expression/Filter.php on line 21

    Cheers,

    Jimmy

  • Jimmy Pierre replied

    PS. The previous error is not showing now but this is back:

    Can't send form: the email could not send. Please check that your server can send emails

  •   Max replied privately
  • Jimmy Pierre replied

    Hi Max,

    I have contacted the hosting company and here is the answer:

    ------------------------------------------------

    Hello,
    Please recheck your contact form mail settings:
    ###
    Incoming Server: ams-node3.websitehostserver.net
    IMAP Port: 993 POP3 Port: 995
    Outgoing Server: ams-node3.websitehostserver.net
    SMTP Port: 587
    IMAP, POP3, and SMTP require authentication.
    ###
    Please get back to us if you need any further assistance and let us know how else we can help.
    Thank you and have a great day,
    Roman Shashkov
    GreenGeeks Level 1 Technical Support support@greengeeks.com

    ------------------------------------------------

    Is that the case?

    Cheers,

    Jimmy


  • Jimmy Pierre replied

    PS. Here are the server details:

    Server Information

    Server Information

    Detail
    Hosting Package ecosite_basic
    Server Name ams-node3
    cPanel Version 76.0 (build 10)
    Apache Version 2.4.37
    PHP Version 7.0.32
    MySQL Version 10.0.37-MariaDB
    Architecture x86_64
    Operating System linux
    Shared IP Address 198.20.112.34
    Path to Sendmail /usr/sbin/sendmail
    Path to Perl /usr/bin/perl
    Perl Version 5.16.3
    Kernel Version 3.10.0-714.10.2.lve1.5.19.8.el7.x86_64


  •   Max replied privately
  • Jimmy Pierre replied

    Hey Max,

    This one is OK: https://blox-page-builder.online/sendmail.php


    Not on the domain https://dpoaas.fr/sendmail.php it's KO. I have recontacted support to clear things.

    I have 18 domains on this hosting and one FTP account. To-day WP is upgrading with WP 5 + Gutenberg, I am a bit short because when the same account is used from two different IP,  they freeze one :( If they do not sort this out, to-morrow, I will not need my ftp account.

    Cheers,
    Jimmy

  •   Jimmy Pierre replied privately
  •   Max replied privately
  •   Jimmy Pierre replied privately
  •   Max replied privately