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  Public Ticket #1577946
Thumbnail editing problem in 5.0.14
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  • Thomas started the conversation

    Hi there,


    since one of the last updates either from Joomla or the Unite Slider it is not possible anymore to edit thumbnails in any slide (neither removing or adding one). The Thumbnail area appears clickable, but nothing happens.
    Maybe you could have a look?
    The used versions are:

    Joomla: 3.8.7
    Unite Slider: 5.0.14

  •  158
    Igor replied

    Hi,

    please open each slider configuration and just save it without making any changes. That should fix the issue with the slides and you will be able to edit them again

    Regards,
    Igor

  • Thomas replied

    Hi Igor,

    thanks for the quick reply.
    I did what you say and opened every single slider configuration and saved it again (there are some at our site). Sadly there is no change.
    Even if I try to create a new slider the thumbnail area within the slide configuration doesn't work.
    Strange that it seems to be the only non-working part. Every other option seems to work.
    Is there anything else that I can try?
    Of course I could provide you with credentials to have a look if you want.

    Best regards


    Tom

  •  158
    Igor replied

    Hi,

    Please provide URL to your site and super admin login details so we can take a look and see what could be the issue

    Also, please provide a screenshot of the area where you experience this issue

    Regards,
    Igor

  •   Thomas replied privately
  • Thomas replied

    Hi, 
    the credentials have been created and sent privately including the requested screenshot.

    Thanks and BR

    Tom