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  Public Ticket #1500876
#__revslider_css' doesn't exist
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  • Lottie started the conversation

    Just installed Unite Slider but all I get is this message: 

    1146 Table '-------joomla------.#__revslider_css' doesn't exist

    Purchased, downloaded and then installed from backend. Doesn't work at all. What can I do?

  •  172
    Igor replied

    Hi,

    can you tell me did you have any other older version of Revolution slider installed before? Also, which version of Joomla do you have?

    Regards,
    Igor

  • Lottie replied

    No older version. Had just started using template LT Photography and thought I'd better buy the slider they used for their layout so I bought your slider. 

    Joomla! 3.8.5  php 7.0.27


  •  172
    Igor replied

    Hi,

    Please provide URL to your site and super admin login details so we can take a look and see what could be the issue

    Regards,
    Igor

  •   Lottie replied privately
  •  172
    Igor replied

    Hi, I am receiving the following when I try to login to the backend of your website with the provided user info d1a67f3869ab501fbb507c0358b8fe6e.png

    Regards,
    Igor

  •   Lottie replied privately
  • Lottie replied

    I can login with your username, please try again! 

    Sorry!

  •   Lottie replied privately
  •  172
    Igor replied

    Hi,

    I just tried and I am still getting the same message. Do you by any chance have some firewall installed which could prevent me from logging in?

    Regards,
    Igor